[019] Are Our Calls Really Important? 我們的電話真的重要嗎?
Obviously, my experience with CitiB**k's customer service had been pretty disappointing, but they're the only foreign bank with decent penetration in Japan. Unlike the automated call answering machines that many Singaporean companies adopt for their customer service, Japanese companies usually use real humans to pick up the calls! I was so surprised that I asked the other party if she was a robot... XD
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