Saturday, May 21, 2011

[019] Are Our Calls Really Important? 我們的電話真的重要嗎?

Obviously, my experience with CitiB**k's customer service had been pretty disappointing, but they're the only foreign bank with decent penetration in Japan. Unlike the automated call answering machines that many Singaporean companies adopt for their customer service, Japanese companies usually use real humans to pick up the calls! I was so surprised that I asked the other party if she was a robot... XD
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新加坡公司大多數都採用自動接話機來節省勞動費。但是在日本,我打過的公司都是有真人接聽的!甚至有一次因為不習慣,還問了對方是不是機器呢!...呵呵XD

4 comments:

  1. Rabbit: Thanks! I think it looks mesmerizing too XD

    ReplyDelete
  2. 真的要客訴它啊...

    ReplyDelete
  3. 小卓:對啊,打電話給新加坡航空公司或信用卡服務線都起碼要等至少5分鐘才有服務人員接聽!

    ReplyDelete

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